How to prepare for an electric ride service request

A few details about your ride help the service team understand the issue before you bring it in.

Identify your ride

Include the make and model, and mention any modifications or recent repairs. Share the serial number privately if the team asks for it.

Describe the symptoms

Tell us when the issue started, what you were doing when it appeared, and whether it happens every ride. Include any error code exactly as it appears.

Show the affected area

If you can capture it safely, include a clear photo of the affected part or a short clip that shows the issue without riding the vehicle.

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